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FAQ

How long does shipping take? What is the shipping cost?

Orders typically arrive within 7-12 business days. Free shipping is available for orders over $35 (excluding shipping costs).

Is the material of the cup safe?

Our cups are meticulously crafted by blending traditional techniques with modern design. Surface patterns are printed using eco-friendly, non-toxic glazes, ensuring no harmful substances are released when holding hot beverages. The product meets safety standards for worry-free daily use.

Can you guarantee that the goods will arrive intact?

Yes, we are confident in this. Each cup provides exceptional protection. We recommend recording a video when unboxing. Should you receive a damaged product, this will help when contacting our customer service team, who will promptly arrange a replacement shipment for you.